As an Operations Manager, I hold the responsibility to oversee the day to day operations, while creating and maintaining the highest level of efficiencies among the team. Developing new procedures and strategies, researching new technologies, and ensuring the expectations of the customers are met. Prior to this role, I worked with clients to build customized call center solutions while assisting them with the migration over to our Hosted Call Center platform.
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Helping your busines to stay connected no matter your size.
At BroadConnect, we operate our own Canada wide private voice and data network given that we are a true VoIP Provider or as we have trade marked, VOPI™ (Voice Over Private Internet). This allows us to control the first and last mile of service, meaning crystal clear voice calls that are securely delivered and are always prioritized over data communications.
Our goal is to exceed established performance standards while offering our customers innovative communication solutions coupled with the highest personal service. Whether it is a small 2-5 phone user customer or an enterprise with 500+ phones, we have built a voice and data network suitable for all types of customers. BroadConnect aims to be the industry’s leading knowledgeable resource for emerging data, video and voice technologies.
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